1. About us
Neverland is a venue discovery and enquiry platform operated by Neverland London Limited, registered in England and Wales under company number 10109699, with its registered office at 80 Compair Crescent, Ipswich, Suffolk, IP2 0EH (“Neverland”, “we”, “us”).
Contact: hello@neverlandlondon.com.
These terms apply to website visitors, people making enquiries and businesses listing venues. Subscription provisions apply only to businesses purchasing listing services.
2. Our role
We help people discover venues and contact their operators. Unless expressly agreed otherwise in writing, we do not operate the venues, organise events or enter into venue booking contracts.
Bookings are separate agreements between customers and operators. Operators are responsible for their services, booking conditions, deposits, cancellations and refunds.
An enquiry through Neverland does not reserve a venue or confirm a booking.
3. Venue information and search results
Operators supply much of the information displayed. We take reasonable care in providing our service, but availability, prices, capacities and facilities may change.
Before booking, customers should confirm important requirements directly with the operator, including total price, accessibility, licences, capacity, facilities and cancellation conditions.
Search results are ordered partly by each venue’s Neverland plan, so venues on higher plans appear higher in search results. Close matches outside a selected budget will be clearly identified. Paid promotions or sponsored placements will also be identified.
4. Using the website
You must use the website lawfully and provide accurate account and enquiry information.
You must not submit fraudulent, abusive, discriminatory or misleading content; send spam; misuse contact information; interfere with the website; access another person’s account; upload malicious software; or infringe intellectual property or privacy rights.
Bulk copying or extraction of listings requires our written permission unless permitted by law.
Keep account credentials secure and notify us promptly of suspected unauthorised access. You must be at least 18 to create an account or purchase a subscription.
5. Enquiries
Sending an enquiry authorises us to pass your enquiry and supplied contact details to the relevant operator so it can respond.
We do not guarantee a response, availability or a particular price. Avoid including sensitive personal information unless necessary for your enquiry.
6. Operator responsibilities
Operators confirm that they act in a business capacity and have authority to represent their venues.
Operators must keep listings accurate and current, have permission to use submitted content, hold required licences and insurance, comply with applicable laws, explain booking conditions before customers commit, and handle personal information lawfully and securely.
Operators remain responsible for their venues and services.
7. Listings and content
Listings are subject to review and approval. We may request corrections or refuse unlawful, misleading or inappropriate content.
Operators retain ownership of submitted content and grant us a non-exclusive licence to host, reproduce, resize and display it to operate the platform and promote their listings.
The licence ends when the content is removed, except for reasonable backup retention and material already lawfully distributed.
Listings do not guarantee enquiries, bookings, revenue or a particular search position.
8. Operator subscriptions and payments
Our annual venue-listing plans are Listed (£140 per year), Featured (£340 per year) and Pro (£540 per year), each exclusive of VAT. The equivalent monthly figures shown on promotional pricing cards are arithmetic comparisons only, not a promise that a monthly payment option is available. The checkout price, applicable VAT, billing frequency and plan features shown before purchase form part of the order and prevail if the pricing schedule changes.
Before subscription, we will display the plan features, total price including applicable VAT, billing frequency, subscription period and any automatic renewal.
The subscription contract begins when your payment is confirmed. Stripe processes payments.
If a free or discounted period is offered, its duration, end date, any required opt-in and subsequent charges will be explained before signup. No undisclosed charges will be introduced.
For automatically renewing plans, operators authorise the recurring payments disclosed at checkout until cancellation.
Renewal may be cancelled through the billing portal or by contacting us before the next renewal payment is due. Cancellation takes effect at the end of the current paid period unless otherwise agreed.
Cancellation does not automatically entitle an operator to a refund for an unused part of a billing period. This does not affect rights arising from our breach or applicable law.
We will give at least 30 days’ notice of subscription price changes, which will apply from a subsequent renewal, allowing cancellation beforehand.
If payment fails, we will notify the operator and allow a reasonable opportunity to resolve it before suspending paid services.
9. Suspension and termination
We may suspend or remove accounts or listings for material breaches, non-payment, suspected fraud, unlawful activity or security risks.
Where reasonably possible, we will explain the issue and allow time to correct it. Immediate action may be necessary to protect users or comply with the law.
If we permanently discontinue a paid service for reasons unrelated to the operator’s breach, we will refund prepaid fees covering the unused period.
10. Availability
We will provide our services with reasonable care and skill. Access may be interrupted for maintenance, improvements or security work, with notice where reasonably practicable.
We do not promise uninterrupted access. Where an interruption materially affects a paid service, please contact us to agree an appropriate remedy.
11. Our responsibility
We are responsible for losses caused by our failure to exercise reasonable care and skill or meet our legal obligations.
We are not responsible for an operator’s performance of a separate booking contract merely because the venue was found through Neverland. This does not exclude responsibility for our own actions or representations.
For consumers, we are responsible for foreseeable loss or damage resulting from our breach or negligence. Statutory rights are unaffected.
For business users, subject to the exceptions below, our total liability arising from listing services in any 12-month period is limited to the greater of £1,000 or the subscription fees paid or payable by that business for that period. We are not liable to business users for indirect or consequential losses.
Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability that cannot lawfully be excluded or limited.
12. Privacy and cookies
Our Privacy Policy explains how we collect, use, share and retain personal information. The Cookies section of our Privacy Policy explains cookies and your choices.
Acceptance of these terms does not constitute consent to optional cookies or marketing.
Operators are responsible for their own handling of enquiry information and any required privacy notices.
13. Intellectual property
Our branding, website design and original content belong to us or our licensors.
You may browse and save information for your own venue search or authorised business use. Wider reproduction or commercial reuse requires permission unless permitted by law.
14. Complaints
Send complaints to hello@neverlandlondon.com with the relevant listing, enquiry or subscription details.
We will acknowledge complaints and aim to provide a substantive response within 14 days.
Booking complaints should also be raised directly with the operator. We will review related concerns about its listing or use of Neverland.
15. Changes to these terms
We may update these terms to reflect service changes or legal requirements.
Material changes affecting existing paid subscriptions will receive reasonable advance notice. Changes will not retrospectively alter existing bookings or remove rights already accrued.
If a change materially disadvantages a subscriber during a paid period, we will offer an opportunity to end the affected service and receive an appropriate refund for the unused period.
16. Governing law
These terms are governed by the law of England and Wales.
Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Consumers may also bring proceedings in the courts of the UK country where they live and retain applicable mandatory protections.